Last updated: 2 October 2026

Mark The Occasion Hire respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it and your rights under UK data protection law.

Who we are

Mark The Occasion Hire is a wedding and event décor hire and styling business based in Matlock, Derbyshire.

For questions about this privacy policy or your personal information, please contact:

Email: info@marktheoccasionhire.co.uk
Website: www.marktheoccasionhire.co.uk

Information we collect

When you contact us, make an enquiry, request a quotation, book our services or interact with our website or advertising, we may collect information including:

• Your name
• Email address and telephone number
• Wedding or event date and venue
• Details about your wedding, event and décor requirements
• Enquiry and correspondence history
• Booking, quotation, invoice and payment information
• Information you choose to provide through our website, Facebook, Instagram, Messenger, WhatsApp or other enquiry platforms
• Technical information relating to use of our website, such as device, browser, cookie and analytics information where applicable

We only collect information that is relevant to providing our services, responding to enquiries, operating our business and improving our website and advertising.

How we use your information

We may use your personal information to:

• Respond to enquiries and provide quotations
• Discuss and plan your wedding or event
• Manage consultations, bookings, payments, setup and collection arrangements
• Provide customer service and communicate with you about your booking
• Maintain appropriate business, accounting and tax records
• Understand how people use our website and improve our services
• Measure and improve our advertising and marketing
• Respond to messages generated through Facebook, Instagram, Messenger and other advertising platforms

We do not routinely use customer details for direct email or SMS marketing without an appropriate basis for doing so.

Our lawful basis for processing

Depending on the circumstances, we process personal information because it is necessary to respond to your request before entering into a contract, to perform a contract with you, to meet our legal obligations, or because we have a legitimate business interest in operating and improving Mark The Occasion Hire.

Where consent is required, such as for certain cookies or marketing technologies, we will request it where appropriate.

Website, cookies and analytics

Our website is hosted using Wix. The website may use essential cookies required for it to function and, subject to your choices and applicable requirements, analytics or advertising technologies.

These technologies may help us understand website usage, measure advertising performance and improve our website and marketing.

Where required, visitors can manage their cookie choices through the cookie controls provided on our website.

Meta, Facebook and Instagram advertising

We may advertise Mark The Occasion Hire through Meta platforms including Facebook and Instagram.

When you interact with one of our advertisements, Meta may process information in accordance with its own privacy policies. We may receive information that you choose to provide when you contact us through an advertisement or start a conversation with us through Messenger.

Our website may also use Meta advertising or measurement technologies where enabled and subject to applicable consent requirements.

WhatsApp and social media

If you contact us through WhatsApp, Facebook, Instagram, Messenger or another social platform, information you provide will also be processed by the relevant platform in accordance with its own privacy terms.

We use the information you send us to respond to your enquiry and, where applicable, manage your booking.

How we store and share information

We use trusted services to help operate the business, which may include Wix, Google Workspace, Meta, WhatsApp and QuickBooks.

Personal information may be processed by these providers where necessary to deliver their services to us. We do not sell your personal information.

Where a service provider processes information outside the UK, appropriate safeguards provided by the relevant service and applicable data protection law may be used.

How long we keep your information

We keep personal information only for as long as reasonably necessary.

Operational customer and enquiry information is periodically reviewed and will generally be deleted or anonymised when it is no longer required, typically around 12 months after the relevant wedding or event.

Certain financial, accounting, transaction and tax records may need to be retained for longer where required by HMRC or other legal obligations.

Your rights

Under UK data protection law, depending on the circumstances, you may have rights including:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of your information in certain circumstances
• Restriction of processing in certain circumstances
• Objection to certain processing
• Data portability where applicable
• Withdrawal of consent where processing relies on consent

To exercise your rights, contact info@marktheoccasionhire.co.uk.

You also have the right to raise a concern with the UK Information Commissioner's Office if you are unhappy with how your personal information has been handled.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will be published on this page.